At SEEMA INFOTECH, we strive to ensure customer satisfaction with our products and services. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed.
1. Eligibility for Returns
We accept returns under the following conditions:
✅ The product is defective, damaged, or incorrect upon delivery.
✅ The return request is made within 7 days of receiving the product.
✅ The product is unused, in its original packaging, and includes all accessories, manuals, and invoices.
✅ Services rendered (such as installations and repairs) are non-refundable unless there is a service defect.
2. Non-Returnable Items
The following items cannot be returned:
❌ Opened or used software, licenses, or digital products.
❌ Custom-built computers, assembled parts, or configured systems.
❌ Products damaged due to improper handling or installation by the customer.
❌ Clearance or final sale items.
3. Refund Policy
If your return is approved, you can choose between:
✅ Replacement with the same or equivalent product.
✅ Refund (processed within 7-10 business days) to the original payment method.
Refunds will not include shipping charges unless the return is due to an error on our part.
If the payment was made via UPI, credit/debit card, or net banking, refunds may take additional processing time depending on your bank.
4. Return Process
To initiate a return:
???? Email us at support@seemainfotech.com with your order details and reason for return.
???? Pack the product securely to avoid transit damage.
???? Ship the item to our return address (provided after approval).
Note: The customer is responsible for return shipping costs unless the return is due to our mistake.
5. Warranty & Repairs
Certain products are covered under manufacturer warranties. Please check the warranty details before requesting a return.
For repairs, we provide service-based solutions. If an issue arises post-purchase, our team will assist in resolving it under applicable service terms.
6. Exchange Policy
If a product is eligible for exchange, it will be replaced with the same or equivalent item.
Exchanges must follow the same return conditions mentioned above.
7. Order Cancellations
Orders can be canceled before shipment for a full refund.
Once shipped, cancellations will be treated as returns, and return shipping costs may apply.
8. Contact Us
For any queries regarding our Return & Refund Policy, feel free to contact us:
Email: support@seemainfotech.com
Phone: 7559150220 / 9322933923
Address: Shop No.08, Vidya Sadan Apartment, Beside Axis Bank, Manvelpada Road, Virar (E) - 401305
We appreciate your trust in SEEMA INFOTECH and are committed to providing you with a seamless shopping experience! ????